Assess
Light the whole harbor.
Every asset, identity, vendor and shadow subscription, mapped in the first thirty days. You cannot defend what you have never seen — so seeing is step one.
Managed IT & Cybersecurity
Calm is a
security strategy.
Pharos runs the technology your business stands on — watched around the clock, defended in minutes, and planned years ahead. The kind of IT and security you stop having to think about.
02 — The case for calm
A lot of security gets sold on fear, and fear makes for bad decisions. The businesses that endure are the ones where technology is simply handled — watched by professionals, rehearsed for the hard day, and quiet enough to forget about. That quiet isn't luck. It's engineering.
03 — What we run
Four disciplines.
One steady hand.
04 — The watchfloor
While you slept, nothing happened.
On purpose.
A live view from our security operations floor — the team and tooling that keep your network boring. Every Pharos client gets this window.
Live client view — refreshed continuously
05 — How we work
The Beacon Method
Five layers of light between your business and a bad day. Scroll — each ring is a discipline, practiced in order, repeated forever.
I Assess — Light the whole harbor.
Harden
Raise the waterline.
Identity tiering, endpoint baselines, backup integrity, network segmentation. Quiet structural work that removes whole categories of bad days.
Watch
The light never blinks.
Our security operations floor monitors your environment around the clock. Signals are triaged by people, not just dashboards — most alerts die quietly before breakfast.
Respond
Minutes, not meetings.
A rehearsed playbook: isolate, contain, communicate. You hear from us with a situation already in hand, never a situation you need to manage.
Improve
Every quarter, measurably better.
Posture scored, drills run, roadmap updated. Security is not a state you reach — it is a direction you hold. We hold it with you.
06 — Who we keep watch for
Built for businesses
where trust is the product.
01FFIEC-aligned
Community Banks & Credit Unions
Examiner-ready evidence, layered identity controls, and a partner who speaks fluent regulator.
02Privilege-grade privacy
Law Firms
Client confidentiality treated as a technical control, not a policy memo. Document management, conflicts, and matter security, handled.
03HIPAA-aligned
Healthcare Practices
Uptime where it matters most, patient data handled with discipline, and audits that end in handshakes.
04OT-aware
Manufacturing & Logistics
Plant-floor systems segmented from office networks, with downtime measured in dollars and defended accordingly.
05Always-on client trust
Professional Services
Your clients trust you with everything. We make sure the technology underneath deserves that trust.
07 — When it matters
Anatomy of
a non-event.
This is an hour we rehearse until it is boring. A real incident, reconstructed minute by minute — the way it should read when professionals are on watch.
A representative credential-compromise scenario, timed against our standard playbook.
T+0:00
Detection
An anomalous sign-in pattern trips a correlation rule on the watchfloor. A human analyst has eyes on it inside ninety seconds.
T+0:04
Triage
Signal confirmed as hostile. The affected identity is flagged, session tokens revoked, and the playbook for credential compromise opens.
T+0:12
Containment
The endpoint is isolated from the network — it can talk to us and nothing else. Lateral movement is now impossible.
T+0:38
Eradication
Persistence mechanisms removed, credentials rotated, the entry path closed. Evidence preserved for insurers and counsel.
T+0:60
The phone call
You hear about the incident from us — already contained, already documented. That is the entire point.
08 — Try the light yourself
Everything the light touches gets verified.
Move your cursor across the field — the beam is yours. Every system it passes is inventoried, baselined, and watched. This is what "full coverage" feels like: nothing left in the dark.
ASSETS VERIFIED0%
09 — What steady looks like
Numbers we write
into the agreement.
0%
Supported-systems uptime
measured monthly, reported quarterly
0 min
Median first response
human answer, not an autoresponder
0 min
Median threat containment
from confirmed signal to isolation
0
Client retention, 3-year
partnerships, not contracts
SERVICE COMMITMENTS
Severity 1 — business stopped15-minute response, all hands
Severity 2 — team impaired1-hour response, named engineer
Severity 3 — individual issuesame business day
Quarterly business reviewvCIO, in person, every quarter
“The night it happened, the first call I got was from Pharos telling me it was already over. I made coffee, not headlines.”
10 — The watchkeepers
People you will know
by first name.
No rotating cast, no ticket roulette. Your account gets a named team — and the watchfloor behind them never clocks out.
Dana Whitfield
Chief Executive Officer
Two decades running infrastructure for regulated firms. Believes boring IT is a competitive advantage.
Marcus Okafor
Chief Security Officer
Built security operations floors for banks before building ours. The calmest voice on any incident bridge.
Priya Raman
VP, Client Strategy
Translates risk into board language. Our vCIO bench reports to her.
Tom Garrity
Director, Service Delivery
Owns the three-minute-forty response median, and takes it personally when it slips.
BENCH CREDENTIALS
SOC 2 Type II auditedCISSP-led security teamCMMC RPO-alignedMicrosoft Solutions PartnerCompTIA Security Trustmark
11 — The stack behind the light
Best-of-breed tooling,
operated by humans.
We are deliberately opinionated about tools — and deliberately neutral about vendors. The stack serves the watch, never the other way around.
Microsoft 365AzureCrowdStrikeFortinetVeeamCisco MerakiOkta
SentinelOneKnowBe4DattoProofpointDuo SecurityArctic WolfHPE Aruba
A representative view of the platforms we deploy and operate.
12 — How engagement works
Flat. Per seat.
No surprise invoices.
Hourly billing rewards your provider when things break. Ours rewards us when nothing does. One predictable line item, three depths of coverage — priced after we have actually seen your environment.
Steady
For teams that need IT handled, fully.
- 24/7 helpdesk & monitoring
- Patch & lifecycle management
- Endpoint protection baseline
- Quarterly account review
Guarded
For firms where downtime and breaches carry real cost.
- Everything in Steady
- 24/7 managed detection & response
- Identity hardening & MFA everywhere
- Insurance-ready reporting
- Named vCIO & security roadmap
Command
For regulated and audited environments.
- Everything in Guarded
- Compliance program support
- Annual tabletop exercises
- Dedicated engineering pod
- Executive briefings on demand
Every plan includes the watchfloor, the named team, and the quarterly review. Every client gets the full bench.
13 — From the watchfloor desk
Briefings, not blog posts.
14 — Fair questions
Asked by every
smart buyer.
If yours is not here, bring it to the posture review. We answer everything in writing — including the awkward ones.
Most providers sell reaction — tickets in, fixes out. We run a watchfloor. Your environment is monitored continuously by people whose job is to make sure most problems are handled before you experience them. The difference shows up in what stops happening.
Often, yes — as their force multiplier. Many clients keep internal IT for day-to-day intimacy and use Pharos for 24/7 coverage, security operations, and strategy. We co-manage rather than replace, and your IT lead gets the same tooling our engineers use.
Thirty days, fixed agenda. Week one: full asset and identity inventory. Weeks two and three: monitoring, backup verification, and endpoint baselines deployed. Week four: your roadmap, your named team, and a posture score you can show your board.
Flat, per-seat, all-inclusive within your plan. No hourly billing for covered work, no surprise invoices after a hard month. If your seat count is stable, your IT line item is stable. We think predictability is a security feature.
Yes — it is a core use case. We maintain the evidence trail your auditors and underwriters ask for as a by-product of how we operate, not a scramble before renewal. Many clients see the conversation with their insurer change tone entirely.
A rehearsed playbook executes: isolate, contain, communicate. You receive a call from a person you know, with the situation already in hand and a written timeline to follow. Review the response section above — that hour is the product.
15 — The first step
A conversation,
not a contract.
The security posture review is ninety minutes with our engineers — not a sales call. You leave with a scored snapshot of your environment and a prioritized list you can act on, with or without us.